Delivery and Return Terms

Delivery Terms

Your orders will be delivered to the courier company within 3 business days after receiving bank confirmation. This timeframe may vary during busy periods or for products out of stock; the customer will be notified in the event of a delay.
The shipping cost is specified at the ordering stage and submitted for the customer’s approval.
Products will be delivered to your address by our partnered courier company. Please check your package for damage upon receiving your shipment. If you detect damage, prepare a report and return the product to the courier.

You can return your product within 14 days of delivery without providing any reason or penalty. To exercise your right of return, the product must be suitable for resale, unused, undamaged, and in its original packaging.
Within the scope of the right of withdrawal, shipping costs are the buyer’s responsibility. However, if the product is defective or incorrectly shipped, all shipping costs will be covered by our company.
You must send us the original invoice and a fully completed return form along with the product(s) you wish to return.
The period for the right of withdrawal begins on the day the product is delivered to the consumer.
Products that cannot be returned under the right of withdrawal:
- Personalized products,
- Products whose packaging has been opened and are not suitable for resale,
- Products that deteriorate rapidly or have expired.

After your product is received by our company, we will check its compliance with the return conditions.
Once the return is approved, your payment will be refunded to you within 14 days, in accordance with your payment method.
Our company is not responsible for delays caused by the bank in credit card refunds.

For all your questions about returns and delivery, please contact us at info@pelikangift.com or +90 532 250 38 03.